What Homeowners Say About Working With Our Team

What Our Satisfied Clients Say

 
 
 
 
 
 
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Gary Mueller 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Install team was professional and knowledgeable. They did a great job installing and cleaning up after. Completely satisfied with overall experience!

Owner's reply
Thank you very much for the words of encouragement and trusting Universal Windows with your beautiful home.  Happy Holidays to you and your family.  Please let us know if we can be of any assistance in the future.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Eddie Upchurch 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Had the guys come out to replace all of the 19 windows in our house. The crew worked quickly and efficiently installing our new Low E windows complete with insulation inside the frames. The result is fantastic looking windows that will definitely save us on our utility bills. The crew cleaned up the area prior to leaving which was great too. A magnet riser for our security system was inadvertently misplaced during the demo of our old windows. When the crew noticed I was looking for it, they immediately stopped and helped. Jason thought to look inside the vacuum cleaner and found the sensor! This to me is the epitome of good customer service- doing the right thing when no one was noticing, and going the extra mile. I'd use Universal again in a heartbeat.

Owner's reply
Mr. Upchurch, thank you for the kind words and I am very pleased with our team's work performance on your project!  Please call if we can be of any assistance.  We will get your screens updated to solar screen as well!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Diana Hill 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Alex and his helper came out and installed our windows today In Mexia Tx,December 14, 2024. They did an awesome job very professional and very well satisfied with their work.Very highly recommended.

Owner's reply
I will make sure your compliment is shared with Alex and Jason.  Thank you for allowing us to be part of your window project and let us know if we can be of service in the future.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Deanna Gomez 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Our experience with John & Universal Windows was exceptional. The process was easy from quote to installation. I would definitely recommend.

Owner's reply
Thank you Mrs. Gomez!  We owe you a bit more and we will see you again soon to finish the screen and stops.  We hope 2025 is exceptional for you and your family.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Sonya Perez 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Thank you Universal Windows for being so flexible and working with me. They made sure everything was done right and to my satisfaction. Definitely recommend these guys for anyone needing windows. They were helpful and efficient and the price was affordable!

Owner's reply
Thank you for the review.  We truly want our customers to realize the window sales are not just transactional but also relational.  We will be here if ever you need us to help with your windows.  Happy Holidays and may 2025 bring blessings to you and your family.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 judi giangiulio 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
The installers were very professional and polite and worked quickly and efficiently. They did a great job and cleaned up when they were done!

Owner's reply
Thank you very much!  I will let Alex and the crew know you gave them a shout out.  Please let us know if we can be of any assistance in the future.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 David Myers 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Excellent workman ship and very quick and professional. Thank you!!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Lawrence Kielpinski 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
I called yesterday about a broken track on a window the response was a phone call today 11/13/24 and Justin came out and fixed the warranty window and did a fine job of cleaning up before he left. I usually don’t do reviews but this was the exception. Nice job Justin!

Owner's reply
Thank you Mr. Kielpinski. We will share your comments with Justin.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Elaine Kunkel 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
This week I had all the windows in my home replaced by Universal Windows and I couldn’t be happier with the results! My friend had her windows replaced by Universal Windows and was very pleased with the whole process so I called them. From the start, their team was professional, communicative, and very knowledgeable. The installation crew arrived on time, worked efficiently, and treated my home with respect. They took extra care to ensure everything was done right and cleaned up thoroughly after the job. The new windows look fantastic. I highly recommend Universal Windows for anyone considering new windows. Their attention to detail, quality materials, and excellent customer service made the whole experience smooth and stress-free! They called me the next day to make sure everything is ok. You won’t be disappointed if you get them to replace yours!

Owner's reply
Thank you Mrs. Kunkel for your kind review.  We will share your words with the team and continue to strengthen our customer service knowing we will continue to improve motivated by our customers.  Call if we can be of assistance in the future.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Karen Waggy 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Universal Windows really knows how to display customer service. John came out and was very professional and listened to what we were wanting in new windows and he and his team delivered beautiful windows for our home. Thank you so much to Angela for kindness over the phone, Alex for great window install. Justin Moore and Casey for great window install and cleanup. We are forever greatful.

Owner's reply
Thank you for the kind words and choosing Universal Windows! You have a beautiful home and we are thankful to have had the opportunity to update your windows.  Please let us know if we can be of any assistance in the future.